Cancellation & Refund Policy

PackFlow is a subscription service. Only packaging-manufacturer Vendors pay; invited brand Customers join free under the Vendor’s subscription and are never charged. This policy is part of our Terms of Service.

1. Free trial

Every workspace starts with a 30-day free trial — all modules, up to 5 customers, no card collected. A trial simply ends if you don’t subscribe; there is nothing to cancel and nothing to refund.

2. How billing works

Paid plans are a flat per-Vendor monthly fee (Starter/Growth/Enterprise per quote), charged in INR at the start of each billing cycle to the Vendor’s payment method. Taxes (GST) are extra. A GST invoice/receipt is emailed to your billing email after every successful charge. Recurring card payments follow RBI e-mandate rules, including pre-debit notification — you can revoke a mandate anytime from your bank, which stops future charges but leaves dues for service already delivered payable.

3. Cancelling

Cancel anytime — from your workspace (Administrator) or by emailing legal@looppack.in from your billing email. Cancellation takes effect at the end of the current paid cycle: you keep full access until then, because you keep the benefit of the period you paid for. We do not give partial or pro-rata refunds for unused days or weeks left in a cycle after you cancel.

4. When we do refund

Approved refunds go back to the original payment method within 7–10 business days and cover the subscription fee for the affected billing cycle; GST on refunded amounts is handled via credit note as required by law. We refund only in these cases:

• Duplicate charge for the same cycle — the extra charge is refunded in full.
• Billing error — you were charged an amount or plan different from your quote/plan; we refund the difference.
• Paid but never activated — payment succeeded but your workspace was not provisioned within 7 days and we couldn’t fix it.
• Unauthorised charge — reported to legal@looppack.in with evidence within 7 days of the charge.

To claim, email legal@looppack.in with your company name, invoice number, and what went wrong. We confirm eligibility within 5 business days. Change of mind, low usage, or a Customer org leaving your portal mid-cycle are not refundable — but your access runs to the end of the paid period (§3).

5. Plan changes

Upgrades apply from the next billing cycle (or immediately per written quote). Downgrades apply from the next renewal — there are no mid-cycle refunds or credits when moving to a cheaper plan.

6. Non-payment

If a cycle fails, we notify you and retry within 15 days; after that, new Job Cards may be paused while read/download stays available for 90 days (see Terms §4). Dues for service already delivered remain payable; cancelling does not erase them.

7. Disputes & chargebacks

Contact legal@looppack.in first — most billing issues are resolved within 5 business days. Filing a chargeback does not cancel your subscription or waive dues for service delivered; knowingly false disputes may lead to suspension under our Terms.

8. Enterprise / custom contracts

If you signed an order form or MSA with us, its billing, cancellation and refund terms prevail over this page to the extent they differ.

9. Contact & governing law

Refunds and cancellations: legal@looppack.in. PackFlow is an Indian company. This policy is governed by Indian law; disputes via arbitration in India.